This Refund Policy explains when and how you can get a refund for a Cogni subscription. Cogni Pro is a digital service sold by Fundacja Wschodnioeuropejskie Centrum Ekologicznej Edukacji Niekonwencjonalnej (ul. Rosy 3B, 20-516 Lublin, NIP 9462732127). It is digital content with no physical product, so there is nothing to ship back — withdrawals and refunds are handled by contacting us. This policy sits alongside our Terms of Service and does not limit any rights you have under applicable consumer law.
Refund Policy
1. Billing starts immediately
Cogni Pro is a paid subscription and the first charge is collected when you confirm checkout. You can cancel any time from your account settings; cancellation stops the next renewal and keeps your access until the end of the current billing period.
2. 14-day right of withdrawal (EU/EEA)
If you're a consumer in the EU/EEA, you have 14 days from the start of a paid subscription to withdraw and receive a full refund. Because Cogni is digital content supplied immediately, by starting to use paid features during this period you consent to immediate performance and acknowledge your right of withdrawal may be limited once the service has been fully provided. Where the right applies, we refund you in full.
3. Subscription renewals
Paid plans renew automatically at the end of each billing period. You can cancel any time from your account settings; cancellation stops the next renewal and keeps your access until the end of the current period. If a renewal charges you unexpectedly — for example, you meant to cancel but didn't — contact us within 14 days of the charge and we'll review a refund of that renewal.
4. How to request a refund
Email fundacjawceen@gmail.com from the address on your account. Tell us the charge date and the reason. There is nothing to return because Cogni is a digital service. We usually respond within two business days and resolve approved refunds without undue delay.
5. How refunds are issued
Approved refunds are returned to your original payment method, in the original currency (PLN). It typically takes 5–10 business days for the amount to appear, depending on your bank or card issuer.
6. Chargebacks
If a charge looks wrong, please contact us first — we can almost always resolve it faster than a bank dispute. Opening a chargeback without contacting us may lead to your account being suspended while the dispute is investigated.
7. Your statutory rights
Nothing in this policy limits mandatory consumer-protection rights in your country of residence. Where local law grants you a stronger refund right, that right applies.
Questions about refunds? Reach us at fundacjawceen@gmail.com